The Benefits Representative provides customer-focused support to employees at all levels of the organization, escalates and resolves complex benefit issues, and supports leave/disability functions. The role works under moderate supervision and is expected to work independently, take initiative, and identify process improvements. This role ensures that benefits are communicated effectively to employees, enrollment and eligibility processes are managed efficiently, and compliance with relevant laws and regulations is maintained.

• Deliver high-quality customer service to employees at all levels of the organization; communicate benefit information clearly and professionally in both written and verbal formats.
• Support employee problem resolution related to benefit coverage, retirement plans, contributions, and basic administrative transactions; escalate complex cases to the appropriate subject matter expert/vendor.
• Coordinate, validate, and troubleshoot carrier data feeds and file transmissions (eligibility, enrollment, and contribution files); reduce file errors through proactive monitoring and controls.
• Support the annual enrollment process, including material editing, building presentations, system testing, employee briefings, and vendor coordination.
• Work independently, manage competing priorities, and meet tight deadlines with strong organizational skills and attention to detail.
• Document procedures and maintain process controls; identify and implement process improvements to enhance accuracy, service, and efficiency.
• Participates in special projects and performs other duties as assigned.

Schedule

Full-time, Monday–Friday with set work hours. Weekend hours may be required for special events. This role sits in our Quonset Point, RI office. Must have the ability to travel to other site locations as requested.

Required Qualifications:

• Bachelor's Degree in Human Resource Management, Organizational Leadership, Business Administration, Public Health, Psychology, Communications, Health Care Administration (or similar degree) or 6+ years of relevant corporate experience working in a highly matrixed environment.
• 2-5 years of experience in Employee Benefits or a function interacting with employees or the public, such as leave management, compliance, employee relations, employee wellness, HR operations, retail management, general marketing/communications, or employee communications.
• 3+ years of experience in an employee‑facing service role or in a customer service position supporting individuals directly
• 2+ years of experience using Excel functions (VLOOKUP/XLOOKUP, pivot tables, filter, and flash fill)
• 2+ years of experience navigating databases for reporting, with a strong focus on data accuracy and auditing
• 2+ years of experience using one or multiple of the following presentation softwares: MS PowerPoint, Prezi, Google Slides, or Apple Keynote

Preferred Qualifications:

• 3 to 5 years experience in Employee Benefits or a function interacting with employees or the public, such as leave management, compliance, employee relations, employee wellness, HR operations, retail management, and general marketing/communications, or employee communications.
• Experience with benefit plans, including HSA, FSA, 401k, medical, dental, vision, STD/LTD, and ADD/Life.
• Experience with Federal and State regulatory laws for Benefits, COBRA, HIPAA, FMLA, ADA and ERISA.
• Experience with defined benefit plans including pension administration
• Demonstratable experience with project management
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Skills

• Strong interpersonal skills with demonstrated ability to build and maintain productive working relationships with a wide range of contacts.
• Ability to work in a team environment collaboratively
• Able to multitask in a busy environment
• Thorough knowledge and understanding of Federal and State regulatory laws in regards to Benefits, COBRA, HIPAA, FMLA, ADA and ERISA.
• Intermediate skills in Excel, MS Word, MS PowerPoint and Outlook software.
• Demonstrable knowledge of intermediate skills in Excel, MS Word, MS PowerPoint and Outlook software.
• Demonstrable knowledge of benefit plans, including HSA, FSA, 401k, medical, dental, vision, STD/LTD, and ADD/Life.