The Learning Management Administrator is responsible for the day-to-day administration, configuration, and optimization of the organizations Learning Management System (LMS).  This role ensures accurate and audit-ready training records, supports compliance requirements, coordinates instructor-led and system-delivered training, and partners with cross-functional teams to deliver effective learning operations.  The administrator will routinely work with Cornerstone, ATICTS, Skills Reporter Tool (SRT), other learning related systems to support a high-volume training environment across multiple shifts and worksites. This role is onsite in the Groton shipyard location.

Compliance & Training Governance

• Administer and maintain the LMS platform to ensure system stability, accurate data integration, and timely processing of training completions.
  • Configure and maintain learning assignments, curricula, certifications, and learning paths.
  • Manage user roles, permissions, and system access across departments.
  • Troubleshoot and resolve escalated LMS issues, including discrepancies in transcripts, pre‑certification validations, or missing completions.
  • Schedule and coordinate training sessions based on forecasted demand and emergent requests.
  • Oversee new‑hire training scheduling and track completions throughout the LMS and related systems.
  • Maintain weekly training schedules and process completions from classroom rosters, including manual entries for competencies when required.
  • Validate training data accuracy across multiple systems (Cornerstone, SRT, ATICTS), ensuring alignment and audit‑ready documentation.
  • Monitor mandatory training records, prepare reports, and support internal/external audit activities.
  • Collaborate with Compliance, HR, Legal, and Operations teams to meet regulatory requirements.
  • Investigate and resolve training discrepancies or data issues, applying QA checks to ensure accuracy.
  • Coordinate instructor-led training logistics, including instructor scheduling, room reservations, conflict prevention, and utilization management.
  • Coordinate and dispatch training‑related communications via Outlook, Teams, and other channels.
  • Assign certifications as part of completion process when applicable.
  • Manage large scheduling projects including coordinating completions and documentation for multiple facility locations.

User Support & Issue Resolution

• Provide responsive support to LMS users, including employees, managers, and instructors, via Outlook, Teams, phone, and in-person interactions.
• Troubleshoot issues related to system access, enrollments, and course completions.
• Resolve technical support and collaborate with technical partners when escalations are required.

Process Improvement

• Lead LMS process-improvement initiatives.
• Develop, update, and maintain standard operating procedures (SOPs), & MDD’s.
• Identify opportunities to streamline workflows and support system enhancements, partnering with internal teams to implement changes.
• Exercise sound judgment and work independently within established guidelines.

Required Qualifications

• Bachelor’s Degree in Human Resources Management or related field.
• 3–4 years of experience in LMS administration and training operations within a manufacturing or similarly structured environment.
• Hands-on experience with Cornerstone On Demand, ATICTS, and SRT, including managing data validation and training workflows.
• Experience with MS Outlook and cross-platform communication (Teams, email, in-person).
• Intermediate Excel proficiency, including VLOOKUP, MATCH, Pivot Tables, data validation, and template creation for real‑time scheduling and reporting.

Preferred Qualifications

• 3–4 years of experience coordinating training programs in highly regulated or compliance‑driven environments.
• Previous experience with Electric Boat business systems, including Cornerstone, ATICTS, and SRT.
• Demonstrated administrative experience in Cornerstone and Skills Reporter Tool.
• Intermediate to advanced Excel capability (dashboards, enhanced reporting, visualization tools, macros/VBA preferred).
• Experience with HRIS platforms
• Project management experience.

• Excellent customer service and client support skills
• Aptitude to learn software, operating systems, and applications
• Able to multi-task in a complex, dynamic environment
• Strong organizational skills and ability to quickly prioritize